I have ordered online once and I wont be using it again ever.Here is why:
1-you have to order over 20 pounds for free collection from the store.If you order less that that,you have to pay for home delivery.
2-you cant return your items on the day of collection
I have tried ordered pair of shoes upon collection in my local store and they were too big.I wanted to returned them immediately but I couldn't.Instead I was told to come next day -24 hours has to pass before you can return or exchange your online purchases.
3-you have only 7 days to return sale items from the online order.And.....Attention!!! : This is from the day you place the order not from the day when you order is ready to pick up!!!!!!
The whole experience was full obstacles and not worth it .Sort this out new look!!!I do shop online often and never came across this sorts of terms before.
Ulra Cran found this review useful
I have order 2 items from boohoo. Few days later I have been refunded for one of the item -without any explanation my order have been changed.I have contacted the customer service and I have been told that the dress was sold out and it was out of stock.However, to my astonishment ,the same dress was still appearing on the website(showing in stock)I would have never placed that order knowing that I would not receive that dress- it was a main reason for my order.It looks like they just want to hook you to place an order by displaying nice sale items that are actually out of stock.That would explain why the dress was still on the website showing in stock....
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