Elizabeth Harrison´s profile

Reviews (2)

UK Sport Imports

Fast delivery but very poor customer after care!!

I asked to be phoned/text half hour before my delivery, i got an email saying it would be after 2pm AFTER the item had already been deliverd! lucky my neighbours were there. Emailed them the very next day with problems, fat sensors not working, very loud squeaking noise when the machine gets to a high setting, very loud and questions about the loose/falling off brackets at the back, got an email 2 days later saying someone would call me within 24 hours, got a call after 3 days, then i was driving at the time, asked them to call me back in about 20 mins, still waiting 3 days later...... - WHAT A JOKE!! - I bought the Vibration plate 2000w.

20 May 2013

Reply from UK Sport Imports

Hi Elizabeth

Please accept my sincere apologies for the problems you have had with your item, the level of service you have described is not what we expect from our staff.

I have arranged for one of our customer services team to contact you get the matter resolved.

King Regards
email: info@uksportimports.co.uk

Ultimate Appliances

Not happy

Still awaiting call back from yesterday 23/8 about my door on my Hotpoint F Freezer, said i'd be called back but nothing, now have two F F in my small kitchen, my old one with just the fridge working and the new one, not yet used. Door is wobbling on the fridge and there is a yellow sticky stain inside the fridge from the tape which holds the shelves in place - want the item up lifting and a refund! :-(

Bill Kearney found this review useful

Elizabeth Harrison´s profile

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Elizabeth Harrison
United Kingdom