On thursday, after booking my flights and accomodation with low cost holidays, i read some reviews about them (i now know to do that before hand!) I was shocked with the amount of complaints about them getting back to customers asking for more money or threatening to cancel the holiday with 'full refund'. A little worried the same might happen to me, i went to sleep, only to find that i was woken this morning by a phone call from guess who.......low cost holidays asking for more money!!!!!!!!!!!!!!
They claimed that since my booking with them, only a few hours previous, the flight had increased in price and i was asked to pay an extra e20. Despite telling them i had a ScreenPrint (wonderfull thing) of my confirmed booking with total price, they insisted that i had to pay the extra e20 or they could canel my holiday.
I really believe they only do this so as not miss out on the increase in price. I tried to explain to the unsympathetic girl on the phone that once you pay for a seat, the amount cannot be changed. I mean they had already subtracted it from my account!!
I was outraged.....and proceded to tell them that, for all the good it did!! I thought to myself that i suppose i was getting off lightly knowing that other people had to pay a few extra HUNDRED to keep their holiday, i said to myself that i would just pay the e20.
They also like to pull the wool over your eyes about their 'Booking Fee' which they fail to document anywhere during the booking procedure. It was only over the phone, when i called to complain, that i was told i had paid it!!!!!!!!!!!!!!!!!!
Never again will i be using this crowd to book a holiday!
Thomas Williams found this review useful
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