I've used Highonbikes perhaps a dozen times or more over the last few years. They've never let me down. Fast delivery and the right product every time.
Very decent prices - mostly have to do a lot of shopping around to find a better deal. Often not worth the time.
Great communication too - helpful in answering product questions.
When I ordered a saddle from Tredz, the confirmation email said payment would be processed when the item was ready to ship. Well, my bank records confirmed payment was processed on the second working day after my order was placed.
Five days later there had been no contact so I sent an email just checking how it was going. No reply... after nine days (7 working days) I phoned them. The chap I spoke to was apologetic and explained that the item was not in stock. He said ordinarily their 'system' would have flagged this up and they would have phoned me to offer me a similar item or a refund. However, their 'system' was faulty. It was a specific item I wanted so I asked for a refund which was processed 24 hours later.
This was 5 days ago. I've just checked their website and the item is still there, available to buy. Do you think it's acceptable to take money for products they don't have in stock on the basis that people might be willing to settle for a similar item? I call it false pretenses. There are plenty of good online bike shops out there, I'll think twice before using this one again.
Tredz gets one star back for having a helpful phone support - but their 'system' is lacking.
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