John Kellighan´s profile

Reviews (3)

Questor Insurance Services Ltd

Product and process was good but human contact was a bit of a let down.

I had no trouble buying a policy but found the guy at the other end of the email a bit unhelpful. I wanted to delay the start of my next policy for around a month but the chap didn't want to know. I was told to log on and apply for a new policy when they had all my info already, a bit of a waste of everybody's time really. Otherwise the service was great. I will certainly use them again but was put off a bit by one individual. Good value for money too in my opinion.

05 August 2013

Reply from Questor Insurance Services

Dear Mr Kellighan,

I am very sorry to discover that you were not satisfied with one of our agents. We pride ourselves on our high level of customer service and therefore it is very disappointing to read your feedback regarding your experience.

Please accept my sincere apologies for any inconvenience caused and be assured that I will be personally investigating your comments further.

If I can be of any further assistance to you then please do not hesitate to contact me.

Kindest regards,

April Hughes

Customer Services Manager

Questor Insurance

BathEmpire

Good quality, delivered fast, great value for money.

I ordered a mixer tap on Sunday night and paid for tracking and fast delivery. The tap was as high quality as some more than twice the price and I tracked it from Coventry to my door with confidence for less than the price of a pint. It was delivered on my day off (Tuesday) and replacement fitted with ease within half an hour of delivery. A most uncomplicated and trustworthy service. The only negative would be that the fitting instructions were not item specific, just general, but anybody with plumbing skills would have no problem.

Jet2

Best of the Budget Airlines

What a pleasant change - staff were lovely, efficient and attentive. Flight was smooth; it was delayed due to broken air conditioning but these things happen. The female pilot on the flight out to Malaga was a star!

John Kellighan´s profile

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John Kellighan
Reviewer
1955
Wishaw, United Kingdom

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