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Reviews (1)

Hudson Reed USA

Damaged Product delivered, difficult to return

My shower tower was delivered badly damaged and missing a part. Their website states a short--14 day--return policy. After numerous calls and miscommunications, the tower is on it's way back, and a new one on it's way. It was not easy to deal with customer service. Phone calls were responded to in email, that was lost, or Spammed.

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31 August 2012

Reply from usa.hudsonreed.com

Hello Cheryl, thank you for your recent review. I have emailed you and left a voice message for you to discuss your order history but with no success.
We are sorry for what happened with the order and do hope that all is ok with the replacement item. We did have some problems with our phone lines but this has been sorted out now. Alternative communication we also have is via our Live Chat facility.
If you would like to discuss anything, please feel free to contact me.
Regards, Adam - The Hudson Reed USA Team

Cheryl Miller´s profile

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Cheryl Miller
Reviewer
United States

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