I purchased a coat for my wife for Christmas. It needed to be returned and this was done with confirmation of receipt over 40 days ago.
Like others here, I can not get my refund out of them. I am now just passing this to my credits card's insurance department. Its a shame because my wife has purchased Desigual products through the House of Frazer for some years.
Cant believe they are allowed to trade like this.
Been ordering from OcUk for years, but recently found that when things go wrong with deliveries - the customer service goes down with it.
Recently ordered some ram with next day delivery. Not only did it not show up (after paying for next day delivery) - the order tracker shows the order as complete, but the DPD delivery company never collected the shipment.
Just about to run it through my banks fraud department because overclockers will not re-imburse my account.
Tom Ford found this review useful
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