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Reviews (1)

Alton Garden Centre

This day, next day, sometime, never !

I wanted to buy 2 fertiliser items from one supplier in order to keep carriage charges to the minimum. Alton Garden Centre had what I wanted. They 'phoned me to say one item was out of stock and recommended another make that they used themselves. That was great service, so I said yes and was told the goods would be with me next day - Friday. It didn't arrive but a card was put in the door from UK Mail saying 'you were out , we'll deliver next Monday. There were two of us in the house waiting for the delivery, but hey-ho, we stayed in on Monday but nothing materialised. On Tuesday we went on UK Mail's website to see that the latest news of our parcel which said "No-Access". No idea what that means but one assumes they couldn't get into the road! We 'phoned again and were told they would send on Wednesday but again it did not come. On Thursday I spoke again to UK Mail who said it was still in the warehouse, and would I like to come and fetch it! They promised to deliver it on Friday Morning, as we explained we were going out at 4pm. Of course we rather expected it not to come and it didn't. At 3.45pm I telephoned to say the goods had not arrived and they said it was on the van and would be with us before 6pm! When I told them to return the goods to Alton Garden Centre they said they would not, as the order to return had to come from Alton! I telephoned the Garden Centre this morning, (Saturday in case you are now totally confused) and was told that the 'On Line' service was not available until next Tuesday!!
Do you think I should try a local Garden Centre instead, or do you think that would be a bit too hasty and unreasonable!

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Clive R
United Kingdom