Jonathan Manning´s profile

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Terrible Service

I'm coming to the end of my 24 month contract, Orange sent several texts, making offers to upgrade my phone to a better model.

I went to my nearest Orange shop to discuss these options, only to find the assistants didn't know anything about these offers.

I then rang to cancel my contract and was offered a deal of a new phone etc etc for 14.50 a month. I said I'd look around and then get back to them. I visited the Orange website to see the phone and its features only to find that the deal I was being offered was actually more expensive, and they were offering upgrades for existing customers for 10.50 a month.

Terrible terrible service, I've not seen so many employees clueless about their services.

Jonathan Manning´s profile

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Jonathan Manning
United Kingdom