My cooker fan stopped working on Thursday (in a fan oven that is critical) and I tried repaircare. They quoted a price of £108 including VAT to do the repair. I booked them to come on the following Monday.
I received a phone call soon afterwards saying that they were in the area on Friday morning (the very next day) and would I be interested in getting the job done early. I said yes. I received a phone call on Friday morning saying that the engineer was on his way and would be with me in 20 minutes.
The engineer came on the Friday, confirmed that it was the fan and said that unfortunately they hadn't had one in stock for that oven but that he would be back the following week. I said could he avoid Tuesday. I received a phone call to say that they now had the part and would like to come and complete the job on Wednesday morning. On Wednesday moring the engineer turned up and carefully laid out a mat on the kitchen floow before bringing in his workstand. He removed the old fan, fitted the new fan and after testing the oven for a few minutes left telling me that if there were any problems rto contact them and they would come back and fix it.
I would use the company again, any time.
R. Wilson, Daventry
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