Hi Eric, Please send an email to helpdesk@jalbum.net and we will get back to you as quickly as possible. For product related questions you will get great help in our forum (www.jalbum.net/forum). Tip: Check your spam-mailbox incase any of our emails to you have ended up there. Good Luck - We hope you'll be satisfied with both the product and our support if you give us a chance to help you.