Hi. The partner firm you used was gold car in Pisa. I had to pay for a full tank of fuel and try to give the car back empty. This wasn't explained to me clearly before hiring the car and the hire car company got a free half tank on returning it.
More importantly they took a €1600 deposit on my credit card for excess insurance even though I had a uk excess waiver insurance policy. And on return the man signing it in didn't want to recognise the previous damage that I had to mark and get signed off at the reception the evening I collected it. Finally my family had to wait 1 1/2 hours to collect the car with a queue of just 6-8 people since it took so long for the 2 handover staff to process each car hire and to sell the excess insurance policy that came as a nasty surprise to the other customers.
I ordered a focus and got an Astra which isn't as good a car.
So right now will look to go with Another company next time.
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