A friend of the family bought my son some shoes but they were not for the team that he supported. We went to Sports Direct in High Wycombe with the receipt for an exchange or refund. The shop has always been a bit tight with a pushchair however it had been refurbished so I was hopefull that things would be better this time. Although the store's size had been increased to cover two floors we struggled to get past the first row of rails. I am a carer and would be unable to take my clients with wheelchairs in there. I found a member of staff and asked if he could help. I asked him to get us a plain pair of shoes from the stock room (which was downstairs). He did this and I thanked him. We battled through the stock on the shop floor and went to the till downstairs to complete this seemingly simple transaction. After queuing for quite some time we were informed that we would have to go upstairs in the lift to do an exchange. I couldn't fight through the stock with the pushchair again so left it near the till and took the stairs (no instructions from staff or signs for lift). Once we got upstairs we were met with an even longer queue. I asked staff for assisitance with my exchange but was answered with a series of grunts and eye rolling as I had interrupted their conversation with friends over the walkie talkie. I abandoned the shoes and left with my original pair. I sold these on instead of trying instore again for a refund/ exchange.
I looked on their website and saw the shoes that we were after and decided that this could be a simpler way. The order went through and a few days later I received a card to say that Yodel had attempted delivery but I was out. Fair enough, I had been at work and would be the next day (when they had offered to redeliver). I called them and re-scheduled for the Friday. They said that was fine but redelivery would still be attempted the following day. I said I definitely would not be in but they still insisted on trying. Friday came, I stayed in from 8am till 7pm as required (no am/pm delivery slots!) No delivery arrived. I called after the weekend. Yodel said that it had not left the office on the Friday. They were aware that it should have. It had now been sent back to Sports Direct! I called Sports Direct and after 14minutes 47seconds on hold the lady arranged a refund for me saying I was not the first to complain of these problems. I am waiting for my refund and have a very dissappointed son.
No shoes and a lot of time wasted. Will not be doing business with Sports Direct again. Discourteous staff in store, poorly managed, lack of communication with courrier, not worth the trouble!
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