Ordered some products in plenty of time. Should have been delivered by City Link on the Monday but they couldn't be bothered. Rang TFD - they weren't interested. Didn't get delivered on Wednesday - rang TFD, they weren't bothered. Finally got delivered late on Thursday. Too late to be used so rang TFD for refund. Was told that if I paid the return carriage then I could have a refund of the purchase price. In this era it is not good enough to say that it isn't our responsiblity, so we aren't interested. I am £9 out of pocket for some goods that I received 3 days late, so were of no use. You have many competitors out there who offer free returns when the fault is not the customers. I will be using them next time. Bad experience.
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