No one should use Expedia for holiday booking purpose. First of all instead of taking advanced payments they have not secured my room in specified hotel. After several follow ups finally they put us up in another hotel. Unfortunately we realised they have not made alternative arrangements for entire duration of my holiday but for only one night. However we have paid them for entire hotel booking for my full holiday period. Now I am claiming full refund from expedia. Terrible service, terrible crisis management process.
Tiny N Fang found this review useful
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