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Reviews (1)

Standard of car was excellent, however.......

Excellent car received from Girona airport Spain. Very easy to book through website and company also has very good app for the iphone.
Customer service official at the airport could have been nicer. He was slightly abrupt and sharp when dealing with me.
He informed me that I also had to pay 85e for the tank of petrol which was in the car.
This figure was not stated anywhere in the booking. However i do accept it did state "pick car up full and return empty".
The customer service officials response to me to this was "well it may not suit the customer but it suits the company to have this policy of pick up full and return empty.
They were his exact words!!!! Some customer service that is.
My problem with this is the petrol is charged at airport prices and way to expensive.
Also leaving it back empty is ridiculous and definitely a ploy by the company to make money.I had the car for 7 days and on returning the car there was still somewhere between a 1/4 and a 1/2 a tank of petrol left.
For this reason i was very unhappy about the car hire situation overall, but as I mentioned before the standard of the car was excellent.
Many thanks,

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Robert McAuley
United States