It is very know that people have been having problems with sportsdirect and I had problems myself in the first orders but that was only with the items that were in the day sales.
I had placed many many orders and everyone arrived very fast and no problems at all with them.
Indeed the customer service is poor they now have a contact number where you can directly speak to one of them, did not had that in the past, only emails where you got answers in 1-2 weeks :)
Overall the problems people encounter can happen with any company when you order many times, people do mistakes...
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