I placed my order and did not receive ny email confirmation.. I tried to check on my account that I had set up how my order was going, my account wasnt recognised so I called and was told that my order was being despatched at the end of the week and I would receive confirmation of my order when despatched. By the following Wednesday I still hadnt received delivery so I called again and was told it was being despatched on the Friday, I asked for a copy of the order and was told that would be right with me - it wasnt. the following week I had a call telling me that 1 of the products were out of stock and would I have an alternative, I agreed to the alternative bu maybe if my order had been delivered when it was meant to be and was promised to be I might have got everything I wanted.
At the end of the day delivery took far too long, I was fobbed off when I chased and they couldnt provide everything I needed so I dont think I will use this company again.
As a company Pet Supermarket has everything you need and has so much choice with competitive prices but I found the website sooooo slow especially when searching the dog products. When searching for the small animals products it was quicker but I did get quite frustrated with the length of time I had to wait for pages. I have since been on trying to order more and have given up.
Would come back if this wasnt the case.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook