Pharmacy2U

Not as good as they used to be - poor customer service

A minor problem with my order should & could have been speedily resolved but was not, resulting in unacceptable delay which led to me eventually cancelling the whole order. The 'customer care' team failed to action my order or to contact me about it although they had apparently been asked to do so by one of their colleagues. There are plenty of good, cheap online pharmacies out there so I reordered elsewhere and received free delivery 24 hours later. This unacceptably poor experience means I am unlikely to return to Pharmacy2U.

05 November 2012

Reply from Pharmacy2U

Dear Pat,

Please accept my sincere apologies you feel you have received a poor customer service.

I have looked into this further and can see the reason for the delay.

As a responsible Pharmacy there are certain procedures we need to follow before we proceed with an order.

If you wish discuss this order further please call Customer Care on 0845 8039033.

Kind Regards
Rachael