When I got a very low price, my wife was doubtful… she blamed me for not checking properly. But it is a very easy & fool proof booking system they have online, all we have to do is type in the starting and the end point, there website give us all the available option and the cost for the journey.
But after my wife decided to double check, we called their help desk and everything was right. The car turned up 10 mins before our pick up time. I have only praise for the driver, who is very charming, kind and polite. I’m still wondering how it is feasible to offer such high quality service at such low prices. I have booked them for my return journey as well. I will update on my return journey as well.
The far worst ( i cant find a word to go lower that worst) techinal and customer service people i have ever called.
after guaranteeing 99.999% up time, my net went down after 3 weeks of getting the service. so i called the technical help desk. and some one from India answered. after i explained my problem, with out any explanation i was told a need to get an engineer to come and fix the problem, and it will take 7 working days... this really wound me up. as this my business relays heavily on online orders and i need internet 24/7.
after few attempts to explain my self calmly, my tember got the better of me after i was told by the "help" desk guy... "sorry , i cant do anything about your business, it is your business you should have a back up, if you are a real business man, then you should know to have a back up".
After i made him understand that i pay nearly £200 per month for my internet, cose its **** business line with back up also! he transferred me to his tea leader as im being "rude".
The team leader, another based in india was asking "whats wrong with my problem why i need an engineer"
thank god i had my BP tablets with me that day. i simply asked them to please please transfer me back to England, i need to talk to some one who can talk english and understand what they are saying...
after few mins on hold, i was transferred to a "senior business support team", and a i was askied the same q, if i know the problem. i told thim "you tell me, since i dont work in virgin tech support, no i have a computer in front of me with all the data as why i dont have internet anymore"...
after few more minutes listening to " please stay on the line" i was told it was simply a local outage of internet, and their engineer are working on this at their end. and i should have my internet in less than 30 mins.
i was like..... may be i should not repeat what i told him in here.
Tim Tim found this review useful
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