Dear Pat,

I am sorry that one of the mugs arrived broken due to the box being damaged during transit. We use high quality cardboard boxes so I do apologise on this occasion the box has been damaged once it has left our warehouse. All of our mugs are wrapped carefully using tissue paper and bubble wrap by our highly trained distribution team. I can see that you have already contacted our customer service team regarding the broken mug and that this has been resolved.

Many thanks for your comments