Ordered some PHD Nutrition supplements from Monstersupplements, came within 2 days even though I chose the economy shipping option . Can't fault the quality of products (even though the quality would be same regardless where I buy them from) but they were the most competitively priced which is why I will definitely order from them again
Products are generally good quality based on my previous orders but using Hermes as a courier is rubbish! I ordered my products a week ago today and still haven't turned up - Hermes apparently tried to deliver on Saturday and claimed I wasn't there to receive it when I was there the whole day. Not happy with this at all I paid a premium price for a premium product but let down by this.
emailed customer services explaining I am happy with the products which I received today but still not happy with the delivery time. Received a generic email which hadn't even been filled in properly - here's an extract:
Customer feedback has always been paramount to the continued success at Myprotein.co.uk® and we would like to thank you for taking the time to forward your comments with regard to our delivery carrier "NAME"
Not impressed! They didn't even take the time to read my comments and write a proper reply! So much for customer service and keeping the customer happy!
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