Paula Durant´s profile

Reviews (3)


Terrible customer service

I really wished I had seen the reviews before booking with Thomson. I booked late so paid in full for the holiday (2 adults, 2 children). The day before we were due to travel my partner took seriously ill and advised by his doctor not to travel under any circumstances and told us to contact the insurance to send a form for him to complete so that we could claim the money back. I telephoned my insurance who were great and said they needed confirmation from Thomson that my partners holiday was cancelled. I telephoned Thomson and explained the situation and what I required. The person I spoke to had very little grasp of english and told me he was cancelling the holiday for everyone. I explained that 3 of the 4 people were still going but he hadn't a clue what I was talking about. Frustrated I ended the call. I phoned back the next day (the day we were travelling) in the hope I could get to speak to someone who could understand me and what I needed. This time I spoke with a lady however, again had very little grasp of the english language. Do they use an Indian call centre at Thomson? It appears so to me. This time she said talk to the rep at the airport and tell them the person is a no show. Upon getting to the airport no surprise to learn there are no Thomson reps. Clearly I had been fobbed off.
Upon my arrival at the resort I spoke with the Thomson rep and explained I needed proof that my partner hadn't travelled. He said give me a couple of days to look into it. 4 days later he just shoved a note through my apartment door saying ring this number when you get home. Basically he did nothing. He wouldn't even write a letter to confirm that my partner hadn't travelled.
On my return home I tried to phone the number given only to get a recorded message saying write to them. I raised an online complaint but 8 days later I haven't even received an acknowledgment let alone a reply.
It's clear to me that once Thomson have your money they couldn't care less about dealing with any problems that you may have had with any part of your holiday.
Whilst I was in the resort someone complained to the rep about being burgled. The rep wasn't in the least bit interested. Basically he gave them lip service.
I expected to have problems claiming back my money but thought it would be the insurance that I had problems with not Thomson. At the end of the day all I need is confirmation that my partner did go on the holiday. Its not that I am trying to claim money back off Thomson.
Thomson really need to seriously take a long hard look at their customer service otherwise people are going to stop using them.


Wait forever for cashback sometimes

Whenever the cashback is a small amount it seems to track and pay fairly quickly. However, whenever the cashback is substantial it never tracks and I have always had to raise a cashback claim. I have been waiting over 1 year for the cashback off the house insurance I bought and despite contacting them numerous times they have failed to pay. Even after escalating the claim to their complaints dept/ombudsman I have still yet to receive it. Very poor service Quidco.

Richard Baconand David Phillips found this review useful

Eyewear Outlet

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Paula Durant´s profile

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Paula Durant
Female, 1963
Middlesbrough, United Kingdom