Very poor, ended up cancelling within a few days. Hardware never arrived. When queried I was accused of lying by staff. They were trying to say I had received router. Spent next few months receiving bill letters from them despite never having any internet with them at all! A joke!!!
Steven McGill found this review useful
Used the home trial service initially and found it superb, very efficient and felt under no obligation to purchase. Found two pairs i liked ordered, making use of both the halloween money off offer and the buy one get one free offer. London retro glasses are good quality, particularly at price I ended up paying (less than £30 per pair)
Will use again...
Where to begin, phones are advertised for next day delivery if ordered before 630pm, several days later web account sitting at "Out of stock" with no indication of when it will be in stock.
Over past few days have been on hold for a total of 4 hours now, each time giving up at the one hour mark. Funny though you can almost get straight through to their new orders line who apparently can't help once order is made. No idea when(IF?) the phone will turn up, really just wanting to cancel now
Seems to be a lot of hidden/deleted comment/complaints on their facebook page so I am obvious not alone with such issues.
They have a sign up saying winner of "Best Online mobile supplier" at the "What Mobile 2013" awards - Don't be taken in by this as they are one of the main Sponsors.
When purchasing items online I am actually inclined to check or ask the seller to make sure the courier is not actually City-link - only used them 3 times and each time has been nothing but hassle and trouble. Cards not being left, the online tracker not really baring any relation to where the parcel is, actually being home when they noted they "attempted to deliver", having to drive halfway across the country and that's not to mention the time it takes to get through to their call centre when there is an issue (which there most likely will be!) -I'd set aside a good hour of your life if you ever want to speak to them.
Guess their nickname sums their business practice up the best, just substitute a word beginning with "sh" and ending in "ity" for city and you've got it!
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