I made an e-mail chocolate order and forgot to display my discount code. I then asked if anything could be done - and was told not surprisingly that it couldn't be given after the event even though the discount code is sent to my personal e-mail address. I appreciate this but as I use this company frequently it would have been nice to have had a small credit added to my account as I had bothered to ask about my discount. So I missed out - no matter, I won't be using them from now on. A shame because they are quite good - but just a 'robot' attitude to loyal customer service won't do in these difficult times.
It is such a wrench to part with ones treasured books, but sometimes space considerations have to be taken into consideration and old timers have to go. I used Webuybooks and found the site brilliant, easy to use, very speedy and no problems at all. The cheque arrived to mop my tears at having lost my lovely books, and this sweetened the pill. Cannot recommend them highly enough. Hassle free. The few that they didn't want, I took down to the RSPCA shop and they were grateful too, so all in all a great thing to do. Well done, I am already saving a new pile to send off.
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