Lyn Richards´ profile

Reviews (1)

Comet

Never again!

How I wish that I had read these reviews a week ago. I ordered a new Dyson vacuum cleaner on line with Comet as my machine had suddenly died and I needed an urgent replacement. We are selling our house and can be viewed at very close notice so need to keep the house looking good!. I paid extra to get a next day delivery. On the same evening (Thursday) that I had placed the delivery I received a phone call to say that I had missed the order deadline of 2 p.m. I said that was not true as I had kept a careful eye on the clock knowing there was a 2pm deadline.. I was promised a Saturday morning delivery. Saturday arrived, stayed in to await delivery and once again no machine arrived . I made a call to their customer services- 50 minutes later I spoke to one of the advisers who said there was no record to indicate that a Saturday delivery had been authorised. As it was a Bank Holiday weekend I would not receive the delivery until Tuesday. She promised me faithfully that she would ensure the delivery was authorised that very day for a Tuesday delivery. Stayed in again on the Tuesday and again no delivery! Another frustrating 50 minute call to Customer services where it was verified that the order was not expected to be delivered that day. The adviser did give me his name and Team name and also provided me with a website name and reference number with which I could track my order. This site revealed that my order had not been authorised for delivery until the Monday afternoon and then had been sent to the Manchester Depot rather than their Reading one! My machine did eventually arrive today. I shall not be a Comet customer again and will certainly not recommend them to friends and family.

Lyn Richards´ profile

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Lyn Richards
Reviewer
1947
United Kingdom

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