Michael Portman´s profile

Reviews (1)


Appalling customer service

I had a faikled delivery because the delivery driver made a mistake with my address; but instead of trying to correct it and deliver later the store tried to convence me to reschedule for another day. When I asked them to deliver on the same day the store claimed the driver had collapsed and was unable to make my delivery; but was apparently still well enough to drive to the depot and leave ,my deliveyr ther eif I was willing to make the one-hour round trip to pick my 'delivery' up myself. Make of that what you will; but what really annoys me is the customer serive team fob me off with a "thank you for your email, your feedback is important to us" response, with no substance. At no point, not even for a second, has there been any thought along the lines of "what does our customer need? What would good customer service look like?". Avoid at all costs.

Michael Portman´s profile

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Michael Portman
London, United Kingdom