Richard Brant´s profile

Reviews (1)

Barclays

Phone service terrible

I wanted to link an account to our offset mortgage. This was no problem in branch (very helpful).
By phone..... well 1st call enter a lot of details to the automated system, wait 15 minutes for an "agent" then repeat the same info only to be told you need to transfer to the offset team. This was one of the first questions asked in order to put me in touch with the right team!
The offset team were busy so this was actioned by the handler for completion within 5 working days. Two weeks later its still not done so.... second call repeat of first except 17 minutes this time for the same result.
Third time lucky?? Wait and see

15 February 2013

Reply from Barclaysmicrosites

Hi Richard,

We’re new to Trustpilot and are interested to see what our customers are saying.

We’re really sorry that you’ve had a poor experience when dealing with our contact centre. We hope we were ultimately able to address your mortgage request and we’ll take your feedback on board in order to improve the service we provide.

Again, please accept our apologies – if there are any outstanding issues or you have further feedback you’d like to share with us, please don’t hesitate to email us at wr@barclays.com.

Kind regards

Kye

Richard Brant´s profile

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Richard Brant
Reviewer
1971
Saltash, United Kingdom

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