I wanted to link an account to our offset mortgage. This was no problem in branch (very helpful).
By phone..... well 1st call enter a lot of details to the automated system, wait 15 minutes for an "agent" then repeat the same info only to be told you need to transfer to the offset team. This was one of the first questions asked in order to put me in touch with the right team!
The offset team were busy so this was actioned by the handler for completion within 5 working days. Two weeks later its still not done so.... second call repeat of first except 17 minutes this time for the same result.
Third time lucky?? Wait and see
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