Jay Coates´ profile

Reviews (5)

Bensonsbedcentres

Dispcable After Sales Service

We bought a Benson for beds Super King Divan and Mattress for £1200.00 after only 7 months the Memory foam collapsed leaving huge craters in both sides of the bed and a huge lump in the middle.

Benson were rude on the phone when we rang to tell them about it. The store would only divert us back to there customer support line.

We provided photographs showing how bad the bed was and stated we were not happy and the bed was not fit for purpose.

Bensons for Beds sent a Fira inspector out who lay on the bed for a couple of seconds in my crater, bounced up and down. Then told us that the bed was fine and that none of the pockets were damaged.

Evidently the bed is not fine as you can no longer roll over as you are stuck in a rut. and the is a HUGE mound in the middle of the bed.

There are thousands of complaints of the same nature on the Benson for beds Sydney Bed online and all customers are having exactly the same issues and been given the run around.

Those that scream loudest seem to get there 1200.00 bed replaced. But Fira did an inspection on our Bed by giving it a 2 minute massage.

Benson's for beds rang us a week later to smugly tell us they were not going to do anything with our bed as FIRA had said there was nothing wrong with it.

We now potentially are having to look at binning the £1200.00 mattress and having to spend the same again.

Its disgusting.

Bensonsforbeds

Dispicable Aftersales Service

We bought a Benson for beds Super King Divan and Mattress for £1200.00 after only 7 months the Memory foam collapsed leaving huge craters in both sides of the bed and a huge lump in the middle.

Benson were rude on the phone when we rang to tell them about it. The store would only divert us back to there customer support line.

We provided photographs showing how bad the bed was and stated we were not happy and the bed was not fit for purpose.

Bensons for Beds sent a Fira inspector out who lay on the bed for a couple of seconds in my crater, bounced up and down. Then told us that the bed was fine and that none of the pockets were damaged.

Evidently the bed is not fine as you can no longer roll over as you are stuck in a rut. and the is a HUGE mound in the middle of the bed.

There are thousands of complaints of the same nature on the Benson for beds Sydney Bed online and all customers are having exactly the same issues and been given the run around.

Those that scream loudest seem to get there 1200.00 bed replaced. But Fira did an inspection on our Bed by giving it a 2 minute massage.

Benson's for beds rang us a week later to smugly tell us they were not going to do anything with our bed as FIRA had said there was nothing wrong with it.

We now potentially are having to look at binning the £1200.00 mattress and having to spend the same again.

Its disgusting.

Maria Brownand TC Yvonne French Bilgin found this review useful

Trustpilot

Like dealing with a small child

We bought out a website over 14 months ago, we have proved to trust pilot on numerous occasions that we bought the website and it is under new ownership.

However, Trust Pilot refuse to accept the transfer of domain from the hosting company as proof of change of ownership.

Then they have the cheek to call asking if id give them money to renew the trustpilot account.

B, Phillip, Thierry Chamsand Kc Chams found this review useful

13 June 2013

Reply from Trustpilot

Hi Jascer,
We're sorry we couldn't find a way to solve this issue with you. We have contacted you and tried to help you, but you obviously have changed your mind. Best of luck.
The Trustpilot Team

Kart Crazy

Communication terrible

I bought a transponder repair from this company on the 11th April on a 10 day turn around. its now the 10th May and I still havn't received back my transponder and have missed 4 race meetings.

Emailing as per there website suggests returns a reply eventually ! No phone is available to call only a mobile that is on constant answerphone.

After A few phone calls and emails we eventually got a call back, to be told that our transponder had been lost in the post but he couldnt give us the lost tracking number.

We were offered a replacement transponder and asked to return the original transponder when it appears in the post. - It took 42 Days to Get my transponder repaired.

This company need to work on there communication.

STO Racing Products

used for years with no problems

Ive been Using STO for some years, and ive never had an issue with anything orders are always promt and sales staff helpful.

Ryan Kidrowicz found this review useful

Jay Coates´ profile

profile image of Jay Coates
Jay Coates
Reviewer
Male, 1980
Market Drayton, United Kingdom

About