james mckune´s profile
Reviews (2)
BetterBathrooms.com
absolutely terrible customer services.
Bought approx £1200 of goods, with £665 on 2 bathroom pieces of furniture that we only bought after being assured by the Warrington showroom staff that they came completely built and were definitely NOT flat pack. . . . surprise surprise - flat pack.
Contacted CS and they agreed after speaking to store staff that they had "possibly" been mis-sold, but could only arrange refund after speaking to the sales advisor that actually sold us the items- fair enough. what followed was 4 weeks of being deliberately messed around - staff not ringing back/not emailing or replying/being cut off mid call/failures to pass to accounts dept for refund etc etc. in the end they had the returned goods and my money for another 2 weeks for which the whole time i had to constantly call and email and chase this up; absolute nightmare and a waste of lots of my time - the most frustrating experience i have ever ever had.
i would love to comment on the products but at this time i am far far too angry!
Reply from Better Bathrooms UK LTD
Justoffbase
Great service
at first i wasn't sure about using justoffbase as i had never heard of them? i bought a draper petrol backpack leaf blower from them as they were the cheapest.
item delivered quickly; as described and no faults; works a treat and is powerfull enough for our needs.
thoroughly recommend them and would use them again.
james mckune´s profile
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It is important Better Bathrooms meet our customers' expectations and on this occasion it seems we fell short this and for that I would like to apologise.
I am sorry for the miss-communication surrounding the furniture and for the delay in the process of your refund which I note was processed on 12 October.
I trust you are happy with the rest of your order but should you require any assistance, please do not hesitate to contact a member of the customer services team on 0844 484 7678 option 2 and we will be happy to help.
Thank you for your business; we appreciate the feedback and your custom.