I never really write customer reviews but this company has annoyed me so much I've decided to.
It all started when my SONY Vaio all in one computer would turn on but the screen was black. Took it down to the KNOWHOW desk as I figured it was a video card issue and was told they weren't sure if they could fix this model but would contact the warehouse and let me know. They charged me £50 for the fault and fix service and promised they would refund this if they didnt fix the particular SONY model. Fair enough parted with the cash and my computer and given a reference number. After 5 days thought I'd check the track and progress website to be told that my reference no. wasnt registered. After numerous telephone calls to the KNOWHOW customer service line and my local store they said they had been awaiting confirmation from an email that was sent just after I checked my computer to see if they could fix the model. They still werent sure and claimed they couldnt contact the warehouse by telephone? I visited my local store to speak to someone human and found out that the idiot shop assistant had not written down the model number correctly and thats why they were unsure. By this time 7 days had passed.
After another 7 days I get another reference number telling me that the computer had been sent to the warehouse. On the same day I get another text message with another reference number in saying they needed to make contact with me. This time I couldnt be bothered with it and just ignored the latter text.
After 21 days I get a telephone call with an extortionate quote to fix the computer, £330 for a motherboard and £700 for a new BluRay drive. I rejected the quote and requested they send me my computer back. The lady on the phone said they would happily offer me 5% off a new computer if I wanted to purchase one through PC World. After payday I contacted the call centre to see how I could redeem this 5% off offer to which the woman on the phone denied all knowledge of such offer and said its something they wouldn't do?! I visited my local store to enquire and was basically told I was a liar.
I then receive a text message that after 1 month I should go and collect my computer. So I visited the store to be greeted by a queue of 3 customers and 3 staff, 2 of which were staring at a laptop out the back and a woman full of her own self importance to actually bother serving anyone. So I gave up collecting my computer because I was so infuriated with their complete lack of customer service skills and general incompetence.
Honestly, please do not use this service. KNOWHOW KNOWNOTHING. The staff are incompetent and lazy, don't have a clue about computers and the cost to diagnose your computer is utterly outrageous for the s*** service you receive. They don't care about fixing your computer, only charging you the money and then when they can be bothered, they might send your computer off to be "fixed" if you're lucky. I will not recommend this service to anyone, not even my worst enemy.
A rating of one star is over generous.
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