I placed an order for a sewing machine one Saturday evening, the website stated next day delivery which I presumed would be Tuesday. I received an email on Monday informing me the sewing machine was out of stock and would be back and dispatched in 2 weeks. The following week I received another email informing me there was a delay in the machine I had already paid for and that it would be a further 2 weeks (over a month since I paid) I contacted them and the customer service was excellent, they offered me an alternate machine that was more expensive than the one I had previously ordered and guaranteed delivery would be the following day.
I received my new machine and gold pack the following morning and have been very happy with it since.
I would recommend GUR sewing machines to friends and family, the only reason I cannot give 5 stars is the fact that their stock levels was incorrect on my transaction, everything else was excellent
I absolutely love this site. I regularly purchase items for myself (Momiji dolls and Kimmidolls) as well as items for gifts. The customer service is second to none and would recommend them to everyone.
So glad I came across CampusGifts ^_^
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