We had been looking for a new lounge and soft and headed for the Metro Centre in Gateshead after having done some online research beforehand.
After being stalked around some shops and totally ignored in Barker and Stonehouse we popped into CSL.
We where greeted by Gary (American Gary) who told us how the shop worked, swatches etc and then left us to browse. not really knowing if we wanted fabric or leather we took advantage of Gary's knowledge of the product range. Nothing was too much trouble for Gary and we felt comfortable and realxed by his great personally and chat! very nice guy and a asset to CSL. I also noticed other staff around the shop who seemed genuinely engaged with customers and it's obvious that customer service was high on CSL's agenda. They manage to be around when needed and understood the very personal nature of buy furniture. We where never pushed into decisions and the eventual purchase and processing was just as pleasant.
CSL had some very stylish suites which could be ordered in different configurations and options which meant it was actually difficult to choose a suite, and I guess that was why we came away with not just one suite, but 4 leather recliners for our family room and I bagged a superb leather swivel recliner for my home office.
The biggest surprise was the cost it was roughly half of what I thought it was going to be!
Very positive experience and I would recommend CSL to anybody.
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