Let this be a warning to anyone who is thinking about using this company,
STEER WELL CLEAR
I found a summerhouse on their website which looked really nice, the website promises 1-28 day delivery which I thought was ok so I placed my order.
They took the money form my account almost instantly and I got an email confirming they had taken payment.
One month later I hadn’t heard from them so I tried to call. No one answered. I did this several times then emailed them.
The response was "sorry there has been a delay but it is coming in the next week"
Another month passes by, I phone again and again no answer so I email again.
The response again is sorry there has been a hold up at the factory in Lithuania but it is on its way.
Almost a month later I phone again and this time get through to a chap who says it is now in their warehouse and I can schedule the delivery date. I book two days off work for the delivery. Delivery day one comes and I phone the delivery company who promise it is on route to me. I then get a call back telling me it won’t be coming today as the truck has broken down but they promise it will be with me at 09:00 the day after.
I call the delivery company at 08:30 the next morning who promise it is only 20 minutes away from me. An hour later I call them again and guess what it is now half an hour away. An hour later I call yet again and they admit they don’t know where it is but will get the driver to call me. The summer house finally arrived at 13:00 and thankfully all appears to be present and correct without much damage.
This company don’t seem to care about their customers and the people they use to sort deliveries out are a joke.
I certainly won’t be using them again and I will warn anyone I can about the experience I had.
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