T Mobile

T-mobile: cynical and incompetent customer service

T-mobile are cynical in the extreme when dealing with their customers and clearly reluctant to invest in helping their customers. I have been a customer of T-Mobile for 18 years but am now about to fire them, having tried for weeks unsuccessfully to get a simple but important question answered regarding the use of my phone abroad. The Q&A section of their website does not provide an answer. Their customer 'service' agents will communicate by email, but with generic or stock responses that do not answer a specific question. It has proved impossible to have anyone from T-mobile contact me by phone. When informing them that I wanted to leave, I was passed to another department and a person who was clearly not competent to address my issue. Just awful. Avoid T-mobile.