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takes payment when out of stock

Took payment for ecover zero laundry powder (for sensitive skin) as if it were in stock when clearly it was not. No communications to let me know this, just left waiting . The onsite tracking showed the goods had been dispatched when actually they had not, only a bottle of shampoo (which arrived 2 weeks later). I was greatly inconvenienced waiting in day after day for a parcel that had not even been sent. Eventually we ran out of laundry powder completely and I had to order it from elsewhere. Biggreensmile.com delivered the very next day after placing the order ,(free) . The on-line help was never available when I tried to use it and staff answering emails take days to respond. Although I eventually I got an explanation and a refund by lodging a complaint through a different email address, I would certainly avoid using this site again.

Russell found this review useful


Best Prices - great service

After checking lots of websites for the best price of a Brabantia white steel laundry barrel, I discovered verynice2.com The extra enticement of a discount for new customers sealed my decision to give them a try. I also bought an ironing table. There was lots of choice on the website. I felt secure knowing I could pay by paypal. The service was excellent. After sending a query by email I was answered promptly by telephone and received the goods next day. I would not hesitate to recommend this company to others.

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