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Intersales Music

Incompetent and don't seem to care about their customers or revenues

How difficult is it to take payment, then arrange dispatch and delivery of a flight case?

Apparently it is very difficult for this organisation (if you can call it organised in any way).
They took payment instantly online via Sagepay with a statement of 1-2 delivery for the flight case. Should be perfect but 4 days later still no flight case and no contact to say if there's a delay. I call them on Friday to be told that "I can't see your order, let me look into it, we'll call you back". NO CALL BACK....
I phone again Tuesday, same message given, assures me they'll call back... NO CALL BACK.
I call Wednesday and speak to Sean who profusively apologises for this apparent anomaly, and his colleagues tardiness in getting back to me. He tells me that they get it shipped direct from the manufacturer and that he's heading to the warehouse to sort it out and he'll call me back ASAP to give me an update... NO CALL BACK AGAIN...
I've cancelled my order and asked for a refund today when I was again told that they didn't know where my order was.
It's the most incompetent and lazy attitude to take and illustrates a total disregard for customer satisfaction.
My experience has been so bad I felt compelled to write a short essay about my dreadful experience.

HOW HARD CAN IT BE? Avoid buying here at all costs.

Andrei Stanica found this review useful

Ben Nilsson´s profile

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Ben Nilsson
Reviewer
United Kingdom

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