Sonia Heath´s profile

Reviews (2)


Efficient service and brilliant products

I would recommend this company to any of my friends. Email notification and even easy to work with FedEx when I missed the first attempt to deliver the handles.


Not sure they know what customer service is!!!

I really wished I had seen the reviews from this link before ordering my rug. The one that was delivered was not even the correct item!!!!

I loooked on the website and like others have pointed out no contact telephone to speak to anyone. I therefore sent an email query which was responded to in a fairly quick time scale. They appologised for the error and said they would collect the item the following day providing me with a one hour time slot.

I was at home all day and received a text at 12:30 Saying collection will be between 11:00 - 17:00. So my day had to be rearranged, I stayed in all door and at 14:30 received a text to say they had called and no reply all totally rubbish as I was there. Does this website have the items and the drivers to deliver a high class customer satisfaction?

I left 3 messages yesterday and not one reply, I have asked for this item to be collected today before noon but at time of writing no reply!!!! So looks like l will be left with a rug that I don't want and will not use. Beyond me as they have our telephone numbers but no one ever calls.

I'm back at work next week and this has taken over 3 of my days already!!!! So not happy with the service :0( at all.

Will not be using them again

31 August 2012

Reply from ACHICA

Hello Sonia,

Thank you for your review and feedback.
We do apologise that you have been sent an incorrect item - and our courier service missed you when attempting collection.
We do respond to all customer queries (new or existing) within 24 hours and I can assure you that an ACHICA adviser will be in contact with you as soon as possible to resolve any outstanding issues you may have.
Please be assured it is ACHICA's intentions to rectify any problems experienced by our members and hopefully we will be able to resolve this issue for you soon.

Sonia Heath´s profile

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Sonia Heath
United Kingdom