I really wished I had seen the reviews from this link before ordering my rug. The one that was delivered was not even the correct item!!!!
I loooked on the website and like others have pointed out no contact telephone to speak to anyone. I therefore sent an email query which was responded to in a fairly quick time scale. They appologised for the error and said they would collect the item the following day providing me with a one hour time slot.
I was at home all day and received a text at 12:30 Saying collection will be between 11:00 - 17:00. So my day had to be rearranged, I stayed in all door and at 14:30 received a text to say they had called and no reply all totally rubbish as I was there. Does this website have the items and the drivers to deliver a high class customer satisfaction?
I left 3 messages yesterday and not one reply, I have asked for this item to be collected today before noon but at time of writing no reply!!!! So looks like l will be left with a rug that I don't want and will not use. Beyond me as they have our telephone numbers but no one ever calls.
I'm back at work next week and this has taken over 3 of my days already!!!! So not happy with the service :0( at all.
Will not be using them again
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