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Rubbish customer service!

Just tried to place £500 worth of business online with HMV and then got an automated email saying my order had been cancelled due to failure to verify my card details. They also blocked access to my HMV account, so I can not place another order. Told me it could be 24-48 hours to get this resolved by another department and I could not speak to them myself!

Phoned my bank who told me that had not declined my card but the transaction failed due to a 'machine failure' at their end. Now unable to place any business with HMV online.

Very poor show..... no wonder they are going down the tubes if this is how they treat customers!

Jim McNamara found this review useful

Simon Pickering´s profile

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Simon Pickering
United Kingdom