The internet forums are awash regarding Sports Direct's appalling customer service - nothing has changed. We brought some school shoes for my son yesterday, stupidly thinking that like any other shop, providing they were in original packaging, tags still on, unused etc, we could return them for a refund less than 24 hours later - but no!
My wife went to return them as they didn't fit only to be told that they don't do refunds. We could only have an exchange which wasn't any good as they didn't have the correct size or an alternative. When she argued about where it says that they don't do refunds she was pointed to a small sign, positioned under the counter which if you were standing at the till, you couldn't see as you would be standing against it.
Despite breaking down in tears, talking very loudly, and not to mention the manager unbelievably saying "you can stand there as long as you like but we close at 6pm", she finally managed to get the £15 refund.
Be warned, if there is the slightest chance or needing to return an item, DO NOT buy anything from them!
They may be cheap, but cheap does not mean poor service!!
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