I have always found Homebase staff in store to be amongst the best, having bought from them in stores across the UK and since they opened 30 yrs ago. However, a recent online order with them has been an absolute shambles, and they now ignore all communications from me, having caused me lots of stress, and expenses in contacting their 0845 numbers on many occasions. This all began when their website crashed during checkout on an order approaching £1000. They acknowledged this problem, but 2 days later I find I have 2 sets of credit card charges on my account, and it took WEEKS to get these reversed out, despite Homebase's promise to fix it quickly. This in turn caused me problems with my credit limit, made more acute by the fact I was away on holiday and then had to take cash, to ensure I would be solvent whilst there. Delivery dates were promised then changed, agreements then made (on my time and at my expense as usual) around what the date would be, then letters received in the post saying something else. Over 10 EMails sent, and now being ignored, they even fail to provide an address/responsible person to send a complaint and compensation claim, given the shambles they started, making the complaint worse, not better as it progressed. Nobody is accountable, and nobody takes responsibility for dealing with complaints. You have to look at the so called Management that presides over this, I have not decided how to escalate the matter yet but this has gone on long enough to start to share publicly the risk potential customers will take, if you trust Homebase online. If anyone at Homebase wants to contact me, the last of many references you gave was HB8965736X. The mobile contact is the same one. You said you would aim to respond within 48hrs, but like the previous 4/5 Emails you have not responded at all.
have used 247 a couple of times now, their turnaround time from ordering is really quick, the ordering process itself clearly explained and the quality of the blinds very good. And, the prices are outstanding. Would not hesitate to recommend to friends and family
Very very reasonable prices, smooth, efficient and swift process. A problem of understanding on my part arose on the offer of a free second pair of glasses, but this was no problem with Glasses Direct who supplied these without any fuss, delay, or charge. Would recommend Glasses Direct to friends without hesitation
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