Customer´s profile
Reviews (3)
Animed Direct
Great value and arrived on time
Great value and arrived on time. Better price on specific dog product I bought than other sites. Will buy again.
MedicAnimal.com
Great value
Everything arrived swiftly and as described. Great value on medication versus other sites. Will definitely be a return customer.
Handles4Homes
Frustration over exchange process but received replacement in the end. Happy with quality and value of hardware.
11 days and 3 emails later, I was still awaiting a return number to exchange two faulty items out of a rather substantial order. I had found this unacceptable until I received a delayed replacement shipment.
The replacements were delayed as the wrong shipping address was put on the box twice but luckily the second address was close enough that the delivery driver found my house.
I did not receive communication from Handles 4 Homes that the replacement was en route (although I was thrilled to receive them) nor did I receive feedback that a returns number was not needed for an exchange of faulty items. This was frustrating and the company graciously ackowledged these oversights.
I am now sending back the faulty items although it is unclear who ultimately pays for postage in this type of situation.
In the end, Handles 4 Homes did the right thing but it was frustrating from my point of view due to the lack of clear communication. However, I have found the hardware to be of top quality and an excellent value after doing much online searching.
Reply from Handles4Homes.co.uk
Customer´s profile
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Thanks for leaving your review - as you now know we did respond to the fact that you had faulty items from Heritage Brass - we did opt to get them to send you the items directly for the start of last week to make it quicker - however as you now know they somehow gave a partly incorrect address to DPD resulting in the courier being delayed. I received your email confirming you now have them, and hope you can now continue and fit the items.
The returns number didn't apply in this case as you had two faulty items which were to be dealt with directly by the manufacturer - we should have made this clearer to be fair.
We apologise for the error and any inconvenience the episode has caused, and we also feel disappointed as we tried to get the replacements quicker for you in the first place.
Best Regards
Adam Copsey
Director
handles4homes.co.uk