Alexander Link´s profile

Reviews (2)

Myprotein.com

Not a complete order.

I did not get my entire order, i got 1 item out of 21. So i rang up and was told because i placed a big order the rest of it would be with me Monday after i was expecting it Friday. This is not next day service, and not bother telling me this when i placed my order or anything on the delivery note is not good enough when i spent just under £200. It doesn't take much just to put a message somewhere, or send out emails saying your busy. And then not to bother putting it on a Saturday and getting the other one back is just lazy. And it was about 2:15pm i rang up, apparently to late for the courier, well it's not to difficult to make an exception for an order you just messed up. I work in a warehouse sending stuff out all day and i can say if that was a customer in the same situation i would have got the order out for a Saturday to make up for it.
I don't enjoy waiting around for parcels and having to ring up to find out whats going on with my stuff, as mad as that sounds.
I would give you minus but it won't let me. I order online because it's supposed to be easier and faster, next time i'll just wait until the weekend and get it from somewhere else.

03 September 2012

Reply from Myprotein UK & Ireland

Hello Alexander,

Thank you for your feedback.

I'm really sorry to hear that this has happened. I will be passing your order information on to the relevant department to investigate this for you to see why this has happened. I can assure you that this is not typical of our service and your feedback will help us stop this from happening again.

Apologies and regards,

myprotein.com Customer Relations Team

Alexander Link´s profile

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Alexander Link
Reviewer
Male, 1985
Brighton, United Kingdom

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