Digital Fusion

Hidden Charges! you don't see until after confirming payment and can't get a response from the company!

Tried to contact the company on few occasions now regarding a Hidden Admin fee on my only purchase with them, and no response as of yet.
When making my purchase I noticed the advertised shipping charges changed when getting to the payment screen (beware of this).
Then before taking payment they advise there will be a 1.5% credit card charge (ok fine), but after payment is confirmed that charged ended up being 54% more than it should have been. and I have been trying to get in touch with the company ever since. This is not how to do business!

3 Oct - in Response: PLEASE BE ADVISED YOUR COMPANY DID NOT RESPOND TO MY THREE EMAILS I SENT ON THE 23 AUG, 29 AUG, and 1 SEP. I also called but did not get an answer. My review stands, I would not recommend your company as it has taken you a month to respond and I feel that is only because I left a review.

03 October 2012

Reply from www.digital-fusion.co.uk

Hi Nicole


Yes there is a price dicrency of £0.72 and we have tried to recreate the same error by placing many test orders, we as yet have been unable to create the same error.
our technical team beleive there was a technical glitch whilst your order was processing in the cart, howvere we dont know for fact.

The issue has self rectified and would take this opportunity to advise that we have refunded £0.72 pence.
Successful Refund - REF50220-925
Amount 0.72 GBP System used Server

PLEASE BE ADVISED WE HAVE NOT RECEIVED ANY MAIL FROM YOU .