Lauren Pearce´s profile

Reviews (1)


Prices misleading and incorrect

Booking a room in London for my boss. I was quoted differing prices for Jumeirah Lowndes to stay on Thursday 6 September. The lowest price was £265 through I proceeded to their information where I entered all my bank details etc. I then noticed it was 265+ taxes taking it to £330.00. This was certainly unclear and and makes me not trust Trivago.

I tried to contact Trivago via their contact form to let them know and it would not let me submit my message.

Junk found this review useful

13 September 2012

Reply from trivago

Dear Lauren,

Thank you for bringing this issue to our attention.

All of our quoted booking prices should include all taxes and fees that you would incur on each booking site, and we are sorry to learn this was not the case.

I have forwarded this issue to our technicians for immediate attention; however, please leave some time for the server to refresh with the new link before checking again. You can speed up this process by clearing your cache and refreshing the page/price in question.

Thank you for your feedback and please contact trivago should you have any further issues.

Kind regards,
trivago Communication

Lauren Pearce´s profile

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Lauren Pearce
London, United Kingdom