I placed an order for items which Scan indicated were definitely in-stock. However on the day before delivery (about 1.5 days after I placed the order) I received an email notification that one of these items wasn't in fact in stock and that they would not be adhering to the agreed delivery date or sending a part order instead, until I advised what to do concerning the unavailable item. In effect they simply unilaterally cancelled my order for the agreed delivery date. As I was not in when they issued this email it was not clear what had happened until after Scan had closed for the day, hence missing any opportunity to delete the item from my order (which should in any case not be necessary). In addition, although they had my phone number they did not attempt to contact me to advise the situation, and their responses to emails (if you are lucky enough to receive a timely response that is) are also useless. Customer Service = FAIL.
Clearly, you cannot count on their stated stock inventory to be up to date. If you have a delivery that you are counting on you are going to be taking a leap of faith using Scan. Also if anything is out of stock they will not send a part order. A shame because their prices are quite keen relatively speaking, and their website easy to use.
Samuel Hill found this review useful
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