I have never come across such an appalling company!
Their support is truly useless, 24 hours plus for a first response to a server down issue. One of my servers with them was down for 3 days and it turned out that the network cable was dislodged - THREE DAYS!!!!
I persevered with them for almost a year, giving them the benefit of the doubt, but really, don't waste your time, they are truly useless.
Save yourself a lot of pain and frustration and go to one of the many other excellent providers.
I have servers with over 20 providers in 16 countries, and I have never come across any company remotely as bad as Santrex, they are an utter embarrassment and I am ashamed that they are based in the UK.
I foolishly placed an order for a £1000 TV with them before finding all these reviews - big mistake!
Expected delivery in 72 hours, nothing arrived, rang and rang them over 2 days, finally got an answer and was told it would be delivered on Friday. Needless to say, it did not arrive, I tried ringing all day Saturday and all morning Monday, still no answer.
Have now contacted SagePay and the Bank to get the transaction reversed.
Avoid like the plague!
RyanUK found this review useful
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