Just phoned this company to get support because the payment gateway they signed us up for has gone down. The lady on the phone told me that as it was after 1 O'clock on saturday then there is nothing they can do until 9 O'clock monday. I said that it looked like there server was down but still nothing anyone in the building can do until Monday morning. This seems quite a serious situation for a gateway provider. If there servers fall over or lose internet connectivity then to have no emergency process in place. Ironically I had just spoken to streamline (their sister company) and the lady there was telling me how robust the systems were and how they have a fallover autherisation system.
I am very disapointed by this service. We have struggled with it for a while now because of its poor callback architecture and now have to sort out a large mess.
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