Joan Davies´ profile

Reviews (3)


They did what they said on the website!

I ordered some flowers for my daughter at lunchtime and paid for them to be delivered that day. They arrived on time and have been told that the flowers were beautiful. Website easy to use, and I would use this company again.

Jokers' Masquerade

Poor quality

Service was very good, the costume arrived within a few days, but I thought the quality of the garment was very poor.

07 January 2013

Reply from Jokers' Masquerade

Hi Joan,

Thank you for taking the time to leave us a review and we are pleased to hear that you are happy with our service.

In regards to the costume, we are sincerely sorry that it did not met with your expectations. This item is made by Rubies Masquerade under their Harry Potter license. Although here at Jokers' Masquerade we have our own quality control procedures in place, ultimate ownership of quality control in factories must be that of Rubies Masquerade. This is not an excuse, but hopefully an explanation that the poor quality of material is outside of Jokers' Masquerade's control and that we must divorce supplier quality issues with that of our own customer services. Indeed, this is why we now include a supplier logo on each costume to allow the consumer to make an informed choice.

We hope that this experience will not deter you from ordering from us again.

The Light Bulb Company (UK)

Very efficient service and easy to order online.

Good website, easy to order and goods arrived in just a few days.

Joan Davies´ profile

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Joan Davies
United Kingdom