Donald´s profile

Reviews (6)

Battery Force

Excellent

Very swift delivery even right before Christmas

Ebuyer.com

The jury is still out.... No, wait! - they're back and it's not guilty :)

Update 14 Dec 2013:
Firstly, full marks to Ebuyer for actually watching this forum and using it to communicate.
A new tablet arrived by Parcel Force spot on noon yesterday, so just under two weeks since my original one died. Can't complain too much about that! Thanks.
Hoping the death of my first one was just an isolated blip, but only Ebuyer will know the answer to that. Regarding Yodel, they might well be better to spend their spare cash on systems, vans and drivers, rather than squandering it on bikes (unless of course they would like me to give me a sponsored carbon fibre model plus a shirt to ride around in).
Original post:
I have bought two or three bits of kit from Ebuyer over the past months and have never had any problem with delivery. I recently bought a Hisense Sero 7 tablet which was delivered on 05 November. A great machine for the price but it unfortunately died just over three weeks later. I contacted Ebuyer and it all seemed very efficient with the return being approved and a return number (1251560) being generated which allowed me to go online to print my return address label and pick the date that it would be collected from my door by Yodel. That was arranged for 02 December between 0900 and 2000. One of us stayed in all day, but no sign of Yodel. I phoned Ebuyer the next day, received an apology, and was told it would now be collected the following day, 05 December. Again, one of us waited in all day but again, no sign of Yodel. When I phoned on 06 Dec, Yodel apparently said they tried to collect it at 3pm the day before. Oh, no they didn't.... pantomime season? So the third uplift was arranged by Ebuyer for today Monday 09 Dec. This time it actually happened at 1520, and I now have a piece of paper which confirms this. The Yodel driver incidentally insisted that the job had only landed with him for the first time this morning, which I tended to believe - he was utterly adamant.
Then amazingly someone speaking very broken English with a Japanese sounding accent rang this evening at 1950 and I eventually picked up that he was from Yodel and telling me that he was about to arrive to make a collection from me. After three attempts I managed to get through to him that my collection had already been made earlier today. Would you believe he actually said, "Haa - So", before he hung up. Class act - definitely pantomime season.
Hence I am not holding my breath for the early return of my (much loved already though) first tablet and as I say, the jury's still out on Messrs Ebuyer.
Donald Munro, Stonehaven

11 December 2013

Reply from Ebuyer (UK) Ltd.

Dear Donald,

Firstly I would like to apologise the tablet you purchased was faulty. This has obviously then caused further frustration when the arranged collection did not take place.

The service you have received from Yodel is completely unacceptable and please be assured I will be taking this matter further with them. I have forwarded your review to our Yodel representative and informed her I would like to know who it was you were speaking with.

I can see the faulty tablet has arrived back with us today. The returns process would usually take 3-5 working days however due to the frustration already caused I have arranged to get this processed same day. A replacement will be out for delivery tomorrow for you.

Once again Donald I would like to offer you my sincere apologies for the service you have received form the courier. I hope I have been some help to you.

Kind Regards,

Lucy

IronmongeryDirect

Quick delivery and just what I wanted

My brass gate latch was just fine - thanks

Lenstore

Good supplier!

Good value and very rapid delivery - thanks.

Easyjet

Crouch, touch, hold.... ENGAGE! Scrum time? No, just boarding time.

I am waiting in the hope that the current trials in which easyJet is allowing passengers on certain routes to pay a supplement in order to be allocated a seat will lead to this being adopted across its operation.
Until then, easyJet remains a one star, cowboy airline as far as I am concerned, despite all the other things that it has improved over the years. I still utterly detest being treated like cattle at boarding time. For goodness sake get real Ms McCall, you could be running a good airline.

Donald´s profile

profile image of Donald
Donald
Reviewer
United Kingdom

About